Refund & Cancellation Policy

1. Cancellation of Subscription

You are free to cancel your Kwickbot subscription plan at any time. To cancel:

• Navigate to your merchant dashboard, open the Billing & Subscriptions page, and click Cancel Subscription.
• Alternatively, you can send an email cancellation request to hello@kwickbot.in at least 48 hours before your next billing cycle.
• Upon cancellation, your active bot replies, CRM, and integrations will remain functional until the end of your current 30-day paid billing cycle, after which your account will automatically downgrade and suspend features.

2. Refund Eligibility

We stand behind our product quality, but we also enforce strict guidelines for refund requests:

• Trial period: We offer a free demo sandbox environment for merchants to validate Kwickbot's AI capabilities before purchasing.
• First-time buyers: If you are unhappy with the software performance, first-time subscribers are eligible for a full refund within 7 days of your initial payment.
• Renewals: Recurring monthly renewal charges are non-refundable. Please make sure to cancel your plan before the auto-renewal date if you do not wish to continue.
• API Cost Exclusions: WhatsApp Business API conversation charges (billed directly by Meta based on message categories) are paid to Meta and are entirely non-refundable under any circumstances.

3. Refund Processing Timelines

4. Abuse of Policy

Kwickbot reserves the right to deny refund requests if we detect abuse, such as creating multiple accounts to exploit the 7-day refund window, or using the bot to send spam broadcasts before requesting a refund.

5. Contact Billing Support

If you have any questions regarding your invoice, subscription status, or want to request a refund, please contact us directly:

• 📧 Email: hello@kwickbot.in (We reply within 24 hours)
• 📞 Phone: +91 8128420287
• 📍 Office Address: Gujarat, India