IMPLEMENTATION + AUTOMATION

Turn WhatsApp into an operating channel.

Kwickbot brings official WhatsApp infrastructure, store data, grounded AI, human handoff, and outbound messaging into one implementation path.

Official Meta API Store-aware workflows Human control
CONNECTED SUPPORT STACK
WhatsApp Cloud APICustomer conversations & templates
Kwickbot AI LayerKnowledge, rules & routing
ShopifyOrders & fulfilments
WooCommerceStore operations
Human OperationsLive chat, escalation & oversight
LIVE
DELIVERY AREAS

Everything Required for a Working Support Flow

Each service area connects to an actual Kwickbot workflow, dashboard control, or supported integration.

01
AI KNOWLEDGE

Business Knowledge Configuration

Shape Gemini responses around the information your business approves instead of relying on generic chatbot answers.

  • FAQ and policy document ingestion
  • Merchant-specific retrieval context
  • Test-query review before launch
02
META ONBOARDING

WhatsApp Cloud API Setup

Configure the Meta assets and webhook connection Kwickbot needs to receive conversations and send approved messages.

  • Business account and phone-number mapping
  • Cloud API credentials and webhooks
  • Template and coexistence guidance
03
COMMERCE DATA

Shopify & WooCommerce Integration

Connect store operations so support replies can use order, customer, fulfilment, and checkout context when it is available.

  • Shopify or WooCommerce connection
  • Order and fulfilment synchronization
  • Cancellation and cart-event workflows
04
HUMAN OPERATIONS

Live Chat & Escalation Design

Define when AI should pause, what your agents need to see, and how the same conversation moves into human support.

  • Escalation and refund triggers
  • Agent takeover with conversation context
  • Manual reply and bot resume controls
05
OUTBOUND MESSAGING

Templates & Broadcast Operations

Prepare approved WhatsApp communication for targeted campaigns, operational updates, and supported follow-up journeys.

  • Template organization and selection
  • Recipient imports and scheduling
  • Campaign queue and activity visibility
06
PLATFORM CONTROL

Analytics, Usage & Governance

Give merchants and platform operators visibility into activity, limits, integration health, and important administrative actions.

  • Conversation and operations analytics
  • Plan, message, and token controls
  • Audit, health, and feature visibility
IMPLEMENTATION PROCESS

A Practical Path from Requirements to Live Operations

We configure around your real policies and customer journeys, then validate the high-risk paths before activation.

01

Map the workflow

Identify your high-volume questions, order actions, policies, escalation rules, and outbound use cases.

02

Connect the stack

Connect WhatsApp Cloud API and the supported commerce platform required for store-aware operations.

03

Configure & test

Load approved knowledge, validate representative questions, and test order and agent-handoff paths.

04

Launch with visibility

Activate the workflow, monitor usage and conversations, and refine knowledge or rules as operations evolve.

HAVE A NON-STANDARD WORKFLOW?

Let’s map the integration before making promises.

Share the platform, events, data fields, and actions you need. We will assess the safest path through supported APIs or scoped webhooks.

Book a technical demo